VISION        
To provide safe, adequate, potable and reliable water service accessible to the least residents, at reasonable cost, 
to give peace of mind for water supply for all life depends on water adequacy.
PROCESSING OF WATER BILL  Step Applicant/Client Activity Duration of Activity (Under Normal Circumstances) Person in Charge Fee Form
PAYMENTS:
 
 
 
Who may avail of the Service: 1 Secure a number for queuing Wait for the queuing number to be called 2 minutes Guard on Duty    
Concessionaires of Ramos    
   
  2 Present the Water Bill Notice, if no water bill notice state the name of the Concessionaire you're paying  Browse the Account Number of the Concessionaire and ask the amount to pay. 1 minute Adm. Services Aide /  (Teller)    
     
What are the Requirements:    
Water Bill Notice     
     
Duration: 5 minutes 3 Pay to the Admin. Services Aide the desired amount (No. of months) Acceptance of Payment. Prints and signs the water bill Official Receipt. 1 minute Admin Services Aide / Teller    
  Issues the Water Bill Official Receipt. 1 minute Admin Services Aide    
     
  ***** END OF TRANSACTION *****
   
   
PROCESSING OF COMPLAINTS (BILLING) Step Applicant/Client Activity Duration of Activity (Under Normal Circumstances) Person in Charge Fee Form
  1 Visit the Office and present the Water Bill Notice to the WRFO A/WUMDO B  Investigate and checks the Ledger of the Concessionaire. 1 minute Admin. Services Aide    
     
     
  1.   If incorrect reading, make the necessary adjustment in the Water Bill Notice and give it back to the Concessionaire 1 minute Public Assistance Complaints Desk (PACD)    
Duration: 3 minutes    
     
     
  2 Ask for the Statement of Account  2. If correct reading look for the duplicate (office) copy of the water bill Notice and give to Concessionaire. 1 minute Public Assistance Complaints Desk (PACD)    
     
     
     
     
    ***** END OF TRANSACTION *****