COMPLAINTS(BILLING)

Duration: 2 minutes

Client Service Provider Duration of Activity In-Charge Fees Forms
Step 1
1.      Visit the office and present the water bill notice to the Utility Worker - A Investigate and checks the ledger of the concessionaire.
If incorrect reading, make the necessary adjustment in the water bill notice and give it back.
1 minute


1 minute
Utility Worker - A
2.      Visit the office and ask for the statement of account. if correct reading  look for the duplicate ( office ) copy of the water bill notice and give to concessionaire 1 minute Utility Worker - A
     

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