PROCESSING OF COMPLAINTS (RECONNECTION) Step Applicant/Client Activity Duration of Activity (Under Normal Circumstances) Person in Charge Fee Form
  1 Visit the office and ask for the total amount due (arrears, penalties and other charges)  Computes the total amount due. 1 minute Public Assistance Complaints Desk (PACD)   RWD Form No. 140 Revised 2009
   
Duration: 10 minutes  
  to the Public Assistance and Complaints Desk Officer  
  2 Pay to the Senior Cashier Issues Official Receipt . 1 minute Senior Cashier    
  Release water meter 2 minutes WUM/DO-B   Maint. Order Form
  Installation. 6 minutes Plumber  
    ***** END OF TRANSACTION *****