PROCESSING OF COMPLAINTS (REPAIRS) Step Applicant/Client Activity Duration of Activity (Under Normal Circumstances) Person in Charge Fee Form
  1 Visit the Office and state the details of complaint to the Public Assistance Complaints Desk officer. Fill up the Maintenance Order Form. 1 minute Public Assistance Complaints Desk (PACD)   RWD Form 130 Revised 2009
   
Duration: 18 minutes  
  Conducts Site Investigation 15 minutes WRFO-B/ WUM/DO-B  
   
   
  2 Pay to the Senior Cashier Inform the Concessionaire on the materials needed. 1 minute WRFO-B/ WUM/DO-B    
     
     
  Issues Official Receipt. 1 minute Senior Cashier    
     
  ***** END OF TRANSACTION *****